Customer Service
Our company exists for customer service.
Based on 328 enquiries in 30 days
Based on 27 reviews in 30 days
Built around you
The vast majority of our revenue comes from supporting existing customers. We have a dedicated support email address just for our SLA clients.
A dedicated support team looks after our SLA schools day to day — people who already know your website and can help with updates, questions, and ideas without you repeating yourself.
Email support
Reach your dedicated support team by email — ideal for updates and detailed requests.
Phone support
Speak with us during office hours when you want to talk something through.
Automated notifications
Monitoring is in place around the clock so we can respond to out-of-hours emergencies when your site needs urgent attention.
Dedicated account manager
Every SLA school has a named account manager who takes personal responsibility for your website and knows your priorities.
Unlimited free meetings
Book as many meetings as you need — we never charge for calls, training, or time spent working through ideas together.
What our customers say
“Gareth and his team are doing a wonderful job. They are friendly, always process our requests quickly and are happy to talk through our ideas and provide solutions that best suits our needs and those of our users.”
Rita Leonard, Operations Director, THEP